Call centers listen to customers' complaints, offer them solutions and inform them by answering every question asked. Therefore, all these things we say are done to help customers and to satisfy them. In order for a business to provide a good call center experience to its customers, it should be able to keep them waiting as little as possible and respond to their requests in a short time. However, sometimes it may be necessary to keep customers waiting on the phone due to excessive intensity. At this point, the waiting music comes into play. When your extension is ringing or when you put the call on hold, you can select the music you want from the ready-made music installed in your exchange to be played by the other party and set it as a hold music.